Website Terms & Conditions

Kabel’s Steakhouse

Last updated: 17 October 2026

1. About Us

This website is operated by Kabel’s Steakhouse (“we”, “us” or “our”).

Our contact details are:

Business name: Kabel’s Steakhouse
Address: Shaw Street, Walsall, WS2 8LP, United Kingdom
Telephone: 01922 611622
Email: info@kabels.co.uk
Website: https://www.kabels.co.uk

Kabel’s Steakhouse is an independent restaurant offering steaks, grills, burgers and other dishes, alongside drinks, table reservations and private dining arrangements.

2. Acceptance of These Terms

By accessing or using our website, you agree to comply with these Terms & Conditions.

These terms apply to your use of our website, including browsing our pages, making a table reservation, contacting us through our website, registering for Kabel’s Rewards and using any other online services we provide.

If you do not agree with these terms, please discontinue using the website.

Additional terms may apply to specific services, promotions, events, bookings or purchases. Where additional terms apply, we will make them available to you.

Nothing in these terms affects your statutory rights as a consumer under the laws of England and Wales.

3. Website Information

We aim to ensure that the information published on our website is accurate and up to date. However, menus, prices, opening hours, availability, offers and other details may change from time to time.

We reserve the right to update, amend or remove website content where necessary.

Photographs of food, drinks, restaurant facilities and other products are for illustrative purposes. Presentation, ingredients and availability may vary.

We do not guarantee that the website, or any particular feature, will always be available, uninterrupted or free from errors. We may suspend access temporarily for maintenance, updates, security reasons or circumstances beyond our reasonable control.

We will take reasonable steps to correct errors or omissions when they are brought to our attention.

4. Table Reservations

Our website allows customers to request table reservations, subject to availability and the booking options displayed at the time.

A reservation is subject to the availability of suitable tables.
You must provide accurate contact details and booking information.
Please check your reservation confirmation carefully, including the date, time and number of guests.
Online reservations are available for party sizes supported by the booking system. For larger groups, private dining or special arrangements, please contact our team directly.
Where a booking is subject to further confirmation, it should not be treated as confirmed until that confirmation has been received.
If your plans change, please notify us as soon as possible so that we can offer the table to other guests.
Please contact us promptly if you expect to arrive late or if the size of your party changes.

We reserve the right to contact you regarding your reservation and to make reasonable arrangements where operational requirements, safety concerns or circumstances outside our control affect a booking.

If we need to cancel or amend a confirmed reservation, we will take reasonable steps to inform you and discuss any appropriate alternative arrangements.

Any deposit, cancellation fee or other booking charge will apply only where it has been clearly communicated to you before you commit to the relevant booking, and is subject to applicable consumer law.

5. Restaurant Dining, Menus and Prices

Our menus and prices are published to help customers plan their visit. Items may be subject to availability, and we reserve the right to make reasonable menu changes.

Unless otherwise stated, prices are shown in pounds sterling (£).

The price payable will be the price communicated to you when placing your order or making your purchase, subject to any clearly disclosed applicable charges.

If a material pricing error is identified before an order is accepted, we may contact you to explain the error and agree how to proceed. We will not require you to pay an unexpected higher price without your agreement.

Any optional service charge, discretionary gratuity or other additional charge will be communicated appropriately.

We aim to accommodate reasonable dietary requirements where possible. However, customers should inform our team of allergies or dietary restrictions before ordering. Please refer to Section 6.

6. Food Allergies and Dietary Requirements

Your safety is important to us.

If you have a food allergy, intolerance or other dietary requirement, please inform a member of our team before placing your order.

Although we take reasonable precautions when preparing and serving food, our kitchen may handle a range of ingredients and allergens. We cannot guarantee that any dish is completely free from traces of allergens or the risk of cross-contamination.

Please do not rely solely on menu descriptions or website information when making decisions relating to an allergy. Speak directly to our team so that we can provide the most appropriate information available.

If you have a severe allergy, please ensure that our team is aware of it before ordering so that we can discuss whether we can safely accommodate your requirements.

Nothing in this section excludes or limits any legal responsibility we have under applicable food safety or consumer protection legislation.

7. Private Parties and Group Bookings

Kabel’s Steakhouse may be able to accommodate private parties, family celebrations, birthdays, work gatherings and other group occasions, subject to availability and the arrangements agreed with our team.

Specific requirements, including party size, menu choices, timings, deposits and payment arrangements, should be agreed directly with us.

Any event-specific booking conditions or payment terms will be communicated before you commit to the booking.

Please contact us in advance if your requirements change, including any changes to the number of guests, dietary requirements or agreed arrangements.

A request for a private booking does not constitute a confirmed reservation until we have confirmed the arrangements with you.

8. Kabel’s Rewards Programme

Where available, Kabel’s Rewards allows eligible customers to register for membership, collect points and redeem qualifying rewards in accordance with the programme rules.

The programme may include points for account registration, qualifying purchases, birthdays or other eligible activities. The points and rewards available will be those advertised through the programme at the relevant time.

By registering for Kabel’s Rewards, you agree to the following:

You must provide accurate information and keep your account details up to date.
You must not create fraudulent accounts, manipulate transactions or misuse the programme.
Points may only be earned and redeemed in accordance with the published programme rules.
Points have no cash value and cannot be exchanged for cash unless expressly stated otherwise.
Rewards may be subject to minimum spend requirements, exclusions, expiry dates, availability or other restrictions disclosed to members.
Points cannot be transferred between members unless we expressly permit this.
We may investigate suspected fraud, abuse or misuse of an account and may suspend access where reasonably necessary.

We may amend the programme, including the way points are earned or redeemed, where there is a legitimate business, operational or legal reason to do so. We will communicate material changes where reasonably practicable.

Where changes affect existing points or rewards, we will act in accordance with applicable law and any specific terms communicated to members.

We reserve the right to suspend or discontinue the programme where necessary. We will take reasonable steps to communicate material changes to members.

Nothing in these terms permits us to remove or restrict rights that customers have already acquired under applicable law.

9. Promotions, Discounts and Special Offers

Promotions, discounts and special offers may be made available from time to time.

Unless expressly stated otherwise:

Offers are subject to availability and the specific conditions advertised.
An offer must be redeemed in accordance with its stated validity period.
Offers cannot be combined with other promotions unless expressly permitted.
Certain menu items, dates, events or booking types may be excluded where the relevant restrictions are clearly communicated.
Promotional benefits may be limited to eligible customers or qualifying purchases.

Any applicable restrictions, eligibility requirements and redemption instructions will be communicated with the relevant offer.

We reserve the right to withdraw or amend an offer where reasonably necessary, including in response to errors, suspected fraud or circumstances beyond our control. We will honour any obligations already incurred under applicable law.

10. Website Accounts and Security

Where our website allows you to create an account, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.

You must not:

Use another person's account without permission.
Provide false or misleading registration details.
Attempt to gain unauthorised access to our website, systems or customer accounts.
Interfere with the operation, security or integrity of the website.
Use our website for unlawful, fraudulent or abusive purposes.

Please notify us if you believe your account has been accessed without authorisation.

We may restrict or suspend access to an account where we reasonably suspect fraud, a security risk or a material breach of these terms.

11. Acceptable Use of the Website

You may use our website for lawful personal purposes, including viewing information about our restaurant, making reservations and accessing our available services.

You must not:

Use the website in breach of any applicable law or regulation.
Introduce malicious software, viruses or harmful code.
Attempt to disrupt or damage our website or associated systems.
Copy, reproduce, distribute or commercially exploit website content without permission, except where permitted by law.
Use automated systems to extract website content in a manner that breaches applicable law or interferes with the operation of our services.

We reserve the right to take reasonable steps to protect our website and business against misuse.

12. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, logos, graphics, designs and branding, belongs to us or is used with permission.

You may view and print reasonable portions of the website for your personal, non-commercial use.

You must not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by applicable law.

All third-party trademarks, logos and other intellectual property remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external companies, including reservation systems, payment providers, analytics services and social media platforms.

These third-party services may operate under their own terms, privacy notices and policies.

We are not responsible for the content, availability or privacy practices of independent third-party websites that we do not control.

Where a third party provides a service directly to you, the terms applicable to that service may also apply.

Nothing in this section excludes any responsibility we have under applicable law for services we provide or for which we are legally responsible.

14. Privacy and Cookies

We respect your privacy and handle personal information in accordance with applicable data protection legislation.

Our Privacy Policy explains how we collect, use, store and share personal information, including information submitted through contact forms, reservation services and Kabel’s Rewards.

Our website may use cookies and similar technologies to support website functionality, remember preferences and, where applicable, analyse website usage.

Where required by law, we will obtain your consent before placing non-essential cookies or using similar technologies.

Please read our Privacy Policy and any relevant cookie information for further details.

For privacy-related enquiries, contact info@kabels.co.uk.

15. Website Availability and Accuracy

We make reasonable efforts to keep our website functioning correctly and its information accurate. However, we cannot guarantee that the website will always be available or that all content will be free from technical errors.

We may change, suspend or discontinue website features where reasonably necessary.

We will not be responsible for interruptions caused by circumstances outside our reasonable control, provided that nothing in these terms excludes liability where doing so would be unlawful.

If you encounter a technical issue with a reservation, account or other website feature, please contact us using the details provided above.

16. Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of any rights or obligations that cannot lawfully be excluded or limited.
Any other liability that cannot be excluded or limited under the laws of England and Wales.

Where legally permitted, we will not be responsible for losses arising from your misuse of the website, unauthorised interference with our systems or reliance on third-party services outside our control.

We will not be liable for a failure or delay caused by events beyond our reasonable control, provided we act consistently with our legal obligations.

These terms do not affect your statutory rights in relation to goods or services supplied by us.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with its updated revision date.

Changes will take effect from the date stated in the revised terms, unless applicable law requires otherwise.

Where a change materially affects an existing booking, purchase or membership arrangement, we will take reasonable steps to communicate the change where appropriate.

We recommend reviewing these terms periodically.

18. Complaints and Customer Feedback

We welcome feedback and aim to resolve customer concerns fairly and promptly.

If you have a complaint regarding your visit, a reservation, a purchase or our website, please contact us:

Email: info@kabels.co.uk
Telephone: 01922 611622
Address: Kabel’s Steakhouse, Shaw Street, Walsall, WS2 8LP.

Please provide sufficient information for us to understand the issue and investigate it where appropriate.

We will review complaints fairly and take reasonable steps to respond.

19. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute relating to these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation gives you the right to bring proceedings elsewhere.

Nothing in this section removes any rights you may have under mandatory consumer protection laws.

20. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable, where legally possible.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Kabel’s Steakhouse
Shaw Street
Walsall
WS2 8LP
United Kingdom

Telephone: 01922 611622
Email: info@kabels.co.uk
Website: https://www.kabels.co.uk