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Privacy Policy

Kabel’s Steakhouse

Last updated: 17 October 2026

1. Introduction

Kabel’s Steakhouse (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, https://www.kabels.co.uk, make a reservation, visit our restaurant, register for Kabel’s Rewards, contact us or interact with our promotions and services.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

Please read this policy carefully to understand how we handle your personal information and the rights available to you.

2. Who We Are

For the purposes of data protection law, the organisation responsible for your personal information is the business operating Kabel’s Steakhouse.

Business name: Kabel’s Steakhouse
Address: Shaw Street, Walsall, WS2 8LP, United Kingdom
Telephone: 01922 611622
Email: info@kabels.co.uk
Website: https://www.kabels.co.uk

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3. Personal Information We Collect

The information we collect depends on how you interact with us.

3.1 Information you provide directly

We may collect the following information when you use our services:

  • Contact information: your name, email address, telephone number and other contact details you choose to provide.

  • Reservation information: booking date, time, party size, booking preferences and relevant communications about your reservation.

  • Customer feedback: information you provide through feedback forms, reviews, complaints, surveys or other communications.

  • Kabel’s Rewards information: membership details, account information, points balances, eligible transactions and rewards redeemed.

  • Event and group booking information: details relating to private parties, group bookings, celebrations and any arrangements you request.

  • Marketing preferences: your preferences regarding promotional emails, offers and other marketing communications.

  • Dietary and accessibility information: details you choose to share to help us accommodate allergies, dietary requirements or accessibility needs.

Please only provide personal information that is necessary for the service you require.

3.2 Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on your browser settings and our website configuration.

This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Website pages visited and interactions with website features.

  • Date and time of access.

  • Referring website or webpage.

  • Cookie identifiers and similar technical information, where applicable.

We use this information to operate our website, maintain security, troubleshoot technical issues and understand how visitors use our services, where permitted by law.

3.3 Information from third parties

We may receive information from third-party providers that support our business, such as reservation platforms, loyalty programme providers, website hosting providers and payment service providers.

The information received will depend on the service involved and the arrangements in place with the relevant provider.

Where permitted by law, we may also receive information from public review platforms or social media services when you interact with our business through those channels.

4. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

  • Processing and managing table reservations.

  • Communicating with you about bookings, cancellations or changes.

  • Managing Kabel’s Rewards memberships, points and redemptions.

  • Responding to enquiries, feedback and complaints.

  • Arranging private parties, group bookings and special requests.

  • Providing information about our menus, services and offers when appropriate.

  • Sending marketing communications where we have the necessary permission or another lawful basis.

  • Operating, maintaining and improving our website.

  • Protecting our customers, staff, premises and systems against fraud, misuse and security threats.

  • Meeting our legal, regulatory, accounting and record-keeping obligations.

  • Establishing, exercising or defending legal claims where necessary.

We will only use your personal information where we have an appropriate legal basis for doing so.

5. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following.

Contract: Where processing is necessary to take steps at your request before entering into a contract, or to perform an agreement with you, such as managing a reservation or administering a rewards membership.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include responding to general enquiries, maintaining website security, preventing fraud and improving our services.

Legal obligation: Where we need to process information to comply with legal or regulatory requirements, including applicable accounting, tax and food safety obligations.

Consent: Where you have given consent, such as for certain types of direct marketing or non-essential cookies where consent is required.

Vital interests: In exceptional circumstances, where processing is necessary to protect someone's life or other vital interests.

We will consider the appropriate lawful basis for each processing activity. Where we rely on consent, you may withdraw it at any time, although this will not affect processing lawfully carried out before withdrawal.

6. Food Allergies and Sensitive Personal Information

If you tell us about a food allergy, medical condition, disability or other health-related requirement, we may process information that qualifies as special category personal data under UK GDPR.

We use this information only where necessary to respond to your request, discuss suitable arrangements, protect your safety or meet our legal obligations.

Where required, we will identify an appropriate additional legal condition for processing special category information, such as your explicit consent or another condition permitted by law.

Please tell us only what is necessary for us to understand and respond to your requirements.

We take reasonable steps to ensure that this information is accessed only by people who need it for the relevant purpose.

7. Marketing Communications

We may send you information about our restaurant, menus, events, offers, promotions and Kabel’s Rewards.

Where required by law, we will obtain your consent before sending direct marketing communications by email or text message.

In limited circumstances, we may rely on another lawful route permitted by applicable electronic marketing rules, where all relevant conditions are satisfied.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link included in a marketing email, where available.

  • Following the opt-out instructions in the relevant message.

  • Contacting us at info@kabels.co.uk.

Opting out of marketing will not prevent us from sending essential service messages, such as reservation confirmations or important information about an existing booking or membership.

We will respect your marketing preferences and maintain the information necessary to ensure that your opt-out is honoured.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its operation and improve your browsing experience.

Cookies are small text files stored on your device by a website.

Depending on the configuration of our website, we may use the following categories:

Strictly necessary cookies: These help essential website functions operate, such as security, navigation or features you have requested.

Functional cookies: These may remember preferences and help provide a more consistent experience.

Analytics cookies: These may help us understand how visitors use our website, identify popular pages and improve website performance.

Marketing cookies: Where used, these may support advertising, campaign measurement or personalised marketing.

We will obtain your consent before placing or accessing non-essential cookies where required by law. You can change your preferences through our cookie settings where available.

Disabling certain cookies may affect the operation of some website features.

For more information about the cookies actually used on our website, please consult our cookie notice or cookie settings.

9. Who We Share Your Information With

We do not sell your personal information to third parties.

We may share relevant information with trusted organisations where necessary to operate our business or provide our services.

These may include:

  • Website hosting and technical providers: to host, maintain and secure our website.

  • Reservation providers: to manage table bookings and booking communications.

  • Loyalty programme providers: to operate Kabel’s Rewards, where applicable.

  • Payment providers: to process payments or refunds where relevant.

  • Email and communications providers: to deliver service messages and authorised marketing.

  • Analytics and website service providers: to monitor and improve website performance, where permitted.

  • Professional advisers: such as accountants, insurers and legal advisers, where necessary.

  • Public authorities and law enforcement: where disclosure is required by law or is otherwise legally permitted.

  • Other parties involved in a business transfer: where relevant and lawful, for example if the business is sold or restructured.

We require service providers who process personal information on our behalf to handle it appropriately and implement suitable safeguards.

Where a third-party provider processes information under its own responsibility, its own privacy policy may also apply.

10. International Transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and circumstances, this may include relying on UK adequacy regulations, an appropriate international data transfer agreement or addendum, or another lawful transfer mechanism.

Where required, we will implement supplementary safeguards to protect your information.

You can contact us if you would like further information about relevant international transfers and safeguards.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, regulatory and reporting requirements.

Retention periods depend on the type of information and how it is used.

For example:

  • Reservation information: retained for the period necessary to administer bookings, resolve queries and meet relevant record-keeping requirements.

  • Customer enquiries and complaints: retained for as long as reasonably necessary to respond, resolve the matter and address any related legal requirements.

  • Kabel’s Rewards information: retained while your membership is active and for an appropriate period afterwards where needed to resolve disputes or meet legal obligations.

  • Marketing information: retained while you remain subscribed or otherwise eligible to receive marketing, with appropriate records of consent and opt-outs maintained where necessary.

  • Technical and security records: retained for a period appropriate to security, troubleshooting and operational requirements.

  • Financial records: retained for the periods required by applicable tax and accounting legislation.

When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it securely, unless we are legally required or otherwise permitted to retain it.

12. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, appropriate staff procedures, secure service providers and other safeguards suited to the nature of the information we hold.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should avoid sending payment card details, passwords or other highly sensitive information through ordinary email or website contact forms.

If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with our legal obligations, including notifying affected individuals and the relevant authority where required.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights, subject to applicable legal conditions and exemptions:

Right of access: To request a copy of the personal information we hold about you.

Right to rectification: To ask us to correct inaccurate or incomplete information.

Right to erasure: To request deletion of your personal information where the legal conditions are met.

Right to restrict processing: To ask us to limit how we use your information in certain circumstances.

Right to data portability: To receive certain personal information in a structured, commonly used and machine-readable format, or request its transfer to another organisation where the legal requirements apply.

Right to object: To object to certain processing activities based on legitimate interests or public tasks. You have an absolute right to object to the use of your personal information for direct marketing.

Rights relating to consent: Where we rely on consent, you can withdraw it at any time.

Rights relating to automated decision-making: Where applicable, you may have rights relating to decisions made solely through automated processing that have legal or similarly significant effects on you.

These rights are not absolute in every circumstance, and certain exemptions may apply.

To exercise a right, please contact info@kabels.co.uk. We may need to verify your identity before responding.

We will respond within the timescales required by applicable law. In most cases, this will be within one month of receiving a valid request, although permitted extensions may apply to complex requests.

There is normally no charge for making a request, unless the law permits us to charge a reasonable fee or refuse a manifestly unfounded or excessive request.

14. Children's Privacy

Our website and restaurant services may be used by families, but we do not knowingly collect children's personal information for unnecessary purposes.

Where a child provides personal information, we will handle it in accordance with applicable data protection law and take account of the child's age and circumstances.

Where parental or guardian involvement is legally required, we will take appropriate steps to ensure that the relevant requirements are met.

Parents or guardians who have concerns about personal information relating to a child may contact us using the details in this policy.

15. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, booking services and other external providers.

We do not control the privacy practices or content of independent websites.

If you follow a link to another website, we recommend reading its privacy policy before submitting personal information.

This Privacy Policy applies to information processed by us and does not automatically cover information collected independently by third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices or legal obligations.

The latest version will be published on our website, together with the date on which it was last updated.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

Where a material change requires further notice or action under applicable law, we will take appropriate steps.

17. Complaints and Contact Details

If you have any questions, concerns or complaints about how we use your personal information, please contact us in the first instance.

Kabel’s Steakhouse

Shaw Street
Walsall
WS2 8LP
United Kingdom

Telephone: 01922 611622
Email: info@kabels.co.uk
Website: https://www.kabels.co.uk

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